Do you feel that too?
Your desk is piled up with documents, the mailbox is overflowing and your to-do list never-ending?
You are missing one thing above all: Time!
You’re not alone with that issues. Time and resources are in short supply – especially when it comes to topics such as corporate language, language processes or knowledge building.
But that doesn’t have to be the case! Managed Services, e.g. in support, can quickly provide relief!
What topics would you delegate?
We asked our customers what topics they would like to have off the table. The answers were mainly related to these small-scale, recurring tasks, which take up a lot of time, but do not really ‘eliminate’ something:
- Mailing with service providers or internal/external customers
- Terminology work, record or correct terms, create definitions…
- Tool configurations in all language environments
- Testing of change requests, implementation ideas in language environments, new features…
Which topics are suitable for Managed Services?
Many of the topics you want to get rid of can be outsourced to service providers . We have successfully participated in a variety of IT support projects and supported our clients with our Managed Services in the following tasks:
- 1st- or 2nd-level support: We take care of bugfixing in your language environments, such as translation management systems, quality assurance tools, terminology workflows, including support with ticketing, communication with the manufacturer, etc.
- Technical support: We take care of your term candidates, edit your term entries in terms of content, check your source texts with tool support and make tool configurations.
Project management tasks and supplier communication are part of these tasks. - AI support: Artificial intelligence is based on data, but preparing and keeping data clean is a lot of work. We take care of the maintenance of your terminology, translation memory and training data for machine translation, as well as generative or specific AI applications.
- Ad-hoc support: In peak times, when things get tough with internal resources, we also support on demand, e.g. when a large batch of meta data needs to be brought into the system or if you need support in the management of translation projects.
- Project planning: We are often involved in projects for the entire planning: Setting deadlines, preparing an agenda, writing and distributing minutes, moderating sprint meetings, tracking tasks, designing roadmaps, this is an ease for us and we are happy to support you in leading your project to success!
How Managed Services can help you
That all sounds great, right? We often hear the objection that outsourcing also takes time: Selecting the right service provider, approving the budget (if any), training, checking… You might think: During that time, I could do it myself as well. And not everything can be outsourced anyway.
Let’s look again at the benefits:
- Time: It’s obvious that if you have good IT support, you’ll have much more time on the issues you or your employees really need to take care of.
- Overview: If you have too much to do, you lose sight of it. This is normal. In our Managed Services, we prioritize tasks so that you always know where you and we are and what to do next.
- Know-how: Our experts bring all their expertise with them and pass it on to you and your team.
So you don’t have to put your valuable time into building knowledge , but learn on the go from experts who understand their craft.
How do you approach Managed Services?
The beauty of managed services is that you can scale as much or as little as you need.
Everything is possible, from individual tasks, such as tool configurations or CR testing on demand, to larger task packages such as all supplier communication, to monitoring entire environments.
